TiketKeretaApi.com
PRIVACY POLICY
TiketKeretaApi.com is
owned and operated by Hotelmurah.com Group of Companies (\93TiketKeretaApi\94, \93Us\94, \93We\94, or \93Our\94). This Privacy Policy
describes how we collect, use, disclose, process and protect personally identifiable
information (\93Personal Data\94) that you (the \93User\94) may provide in connection
with TiketKeretaApi\92s services available
through the website located at www.TiketKeretaApi.com ("Site").
Personal Data means data, whether true or not, about an individual. References
to the Site are deemed to include derivatives thereof, including but not
necessarily limited to mobile websites and applications. By visiting or using
the Site, you agree and consent to the collection, use, disclosure and
processing of your Personal Data in accordance with this Privacy Policy and/or
the Website Terms. If you do not agree to the Privacy Policy below, please
leave the Site immediately.
From time to
time, TiketKeretaApi may revise this
Privacy Policy to reflect changes in the law, our Personal Data collection and
use practices, the features of our Site, or advances in technology. If we make
revisions that change the way we collect or use your Personal Data, those
changes will be posted in this Privacy Policy and the effective date will be
noted at the beginning of this Privacy Policy. Therefore, you should review
this Privacy Poicy periodically so that you
are up to date on our most current policies and practices. TiketKeretaApi will also prominently post such
material changes prior to implementing the change. If you do not agree with any
changes or modifications to the Privacy Policy, please do not continue using
the Site. You will be deemed to have consented to any modification of the
Privacy Policy when you use the Site after the effective date of the
modification.
1. Information We
Collect
We collect the
Personal Data that you provide to us when using the Site. This includes but is
not limited to: your name, TiketKeretaApi user
identification and login credentials, address, phone number, email address, train
name, origin train station, and/or destination train station. We may request
that you provide information on your travel preferences, airline frequent flyer
membership, as well as feedback on your travel experiences. We also collect
non-personally identifiable information including but not limited to your
internet protocol (IP) address, geographic location, operating system type,
nationality, search preferences, as well as other generic Internet usage
related data.
2. How We Use Your
Information
We may use your
Personal Data and other information gathered through the Site for the following
purposes:
\B7
registering, managing
and/or administering your use and/or access of the Site;
\B7
managing, operating,
administering and providing you the services offered on the Site;
\B7
contacting you on matters
relating to your use and/or access of the Site and services on the Site, and
any enquiries and/or requests submitted by you through the Site or otherwise;
\B7
to customize your
experience when using the Site;
\B7
measuring and improving
customer experience and satisfaction;
\B7
publishing customer
reviews, such as of the Site, Travel Agents, Train, in digital and/or print
format for public access;
\B7
to enforce our Terms and
Conditions;
\B7
to resolve disputes or
complaints, collect payment or fees, troubleshoot problems; and/or
\B7
for the purposes
otherwise that will be made available to you at the point of collection.
We may also use your
Personal Data and other information collected for Social Media marketing using
direct and open graph techniques; for digital and conventional marketing
purposes such as sending you direct mailers about new products, and special
offers or other information which we think you may find interesting. Please
note that you may opt out of any marketing materials we may send to you at any
time. Please follow the unsubscribe instructions set out in our marketing
materials if you choose to opt out of any marketing materials and we will
respect your wishes.
3. Sharing and
Transferring Your Personal Data
Your Personal Data may
be shared by TiketKeretaApi to our
affiliate companies. TiketKeretaApi (and/or
its affiliate companies) may also disclose your Personal Data to third party
service providers, suppliers or agents for one or more of the above purposes.. Third party services include but are not
limited to: website hosting, data analysis, marketing, processing credit card
transactions, and service provisions. In some cases, when you interact directly
with a third party to obtain services, or when you use the Site to reserve a
hotel room or obtain another product or service, we may provide your Personal
Data to that hotel or other third party so that you don\92t have to input
information multiple times.
Depending on your
location, TiketKeretaApi, its affiliate
companies and its third party service providers, suppliers or agents may also
be transferring your Personal Data overseas.
Please note that TiketKeretaApi may disclose your Personal Data in the
following situations:
\B7
to bring or defend
against any claims or suits;
\B7
to comply with court
orders, judicial processes, legitimate requests, warrants or equivalent by law
enforcement officials or the authorities;
\B7
to investigate fraud or
other wrongdoing or as otherwise required or necessary in order to comply with
any applicable law, or to protect our legitimate interests;
\B7
to the purchasers in
connection with any sale, assignment, or other transfer of all or part of our
business or company;
\B7
to enforce or apply the
terms and conditions applicable to our products and services;
\B7
to protect the rights,
property or safety of TiketKeretaApi, other Site
Users, or any other person according to TiketKeretaApi\92s discretion;
and
\B7
for any other
situations which is allowed under law.
4. Consent
As stated above, by
browsing and using the Site, ordering a product from the Site, registering for
or using any service on the Site, or by clicking the \93Confirm\94 button or
equivalent when you create a new account on the Site, you:
\B7
consent to TiketKeretaApi and/or TiketKeretaApi\92s affiliate
companies collecting, using, disclosing and/or processing your above mentioned
personal data for the purposes as described above; and
\B7
consent to TiketKeretaApi and/or TiketKeretaApi\92s affiliate
companies transferring your personal data out of Singapore to other TiketKeretaApi affiliate companies where such
other TiketKeretaApi affiliate companies
are sited, and to TiketKeretaApi\92s (or TiketKeretaApi\92s affiliate companies\92) third party
service providers, suppliers or agents for the purposes as described above.
5. Withdrawing Consent
You may withdraw your
consent to our collection, use or disclosure of your personal data at any time,
by giving us reasonable notice. If you wish to withdraw your consent, please
inform us at our contact details listed below. We will cease to collect, use or
disclose your personal data upon notification, unless required by law or if we
have legitimate business or legal purposes for retaining it. Note that by
withdrawing your consent to our collection, use or disclosure of your personal
data, we may not be able to continue providing you with our services and you
agree that we will not be liable to you for any losses or damages arising out
of or in relation to such termination of services.
6. Cookie Policy
A \93cookie\94 is an
alphanumeric identifier which we transfer to your hard drive or memory card
through your web browser when you visit our Site. It enables our own system
to recognize you when you visit our Site again and improve our
service to you. The information is used to track visitor use of the Site and to
compile statistical reports on Site activity. For further information about
cookies visit www.aboutcookies.org or www.allaboutcookies.org.
Cookies may also be
used to compile aggregate information about areas of our Site that are visited
most frequently. This traffic information can be used to enhance the content of
our Site and make your use of it easier. If you wish to reject our cookie, you
can configure your browser to do so. However, some of our Site features may not
function if you remove cookies from your browser. If you do not enable cookies,
you may only be able to use the Site on a limited basis.
7. Access to or
Correction of Your Personal Data
When you provide us
with your Personal Data, please ensure that it is accurate and complete. If you
believe that any of your information under our possession contains errors or
omissions, please log into your account on the Site and correct the
information. In addition, please update your Personal Data through your account
in a timely manner, should there be any changes.
If you wish to correct
an error or omission in any Personal Data under our possession that cannot be
corrected via our Site, or to access your Personal Data under our possession or
control, or as provided for by applicable laws, please submit your request to
our contact details listed below. We may charge you a reasonable fee for access
to the Personal Data, for the purpose of recovering the incremental costs of
responding to the access request.
To protect your
privacy and security, we will verify your identity before granting access or
making changes to your Personal Data. We will endeavor to answer requests for
access or correction to your Personal Data as soon as reasonably possible,
unless an exception applies.
8. Protecting Your
Personal Data
We protect Personal
Data by maintaining reasonable security arrangements, including physical,
technical and organizational procedures, to
prevent unauthorized access, collection, use, disclosure, copying,
modification, disposal or similar risks.
9. Links to Other
Websites
Our Site may contain
links to other websites of interest. However, once you have used these links to
leave our Site, you should note that we do not have any control over that other
website. Please note that we are not responsible for the privacy practices of
such other websites and advise you to read the privacy statements of each
website you visit which collects personal information.
10. Registration and
Memberships
This Site allows you
to create a user account with the membership register, based on the data you
provide. By providing the data, registering, and creating your account, you
warrant that:
1. You are
at least 18 years of age;
2. Information
about you is true and accurate, current and complete as required in the
registration form on the Site (the \93Registration Data\94); and
3. You
will update this Registration Data to keep it true, accurate and complete.
Further, you agree
that TiketKeretaApi is not responsible for
any loss or damages that may be suffered by us, you or any third parties, where
such loss or damage is caused by inaccurate or incomplete information given by
you. After registering, you will receive a password and user identification
(\93Username\94). You are responsible for maintaining the confidentiality of the
password and Username, and you are fully responsible for all activities related
to the Username or password. You can only use a single Username and password at
one time and are not allowed to use more than one Username. Your password is
strictly for your own personal use only, and you agree to keep your password
strictly confidential. You agree to immediately notify TiketKeretaApi about
unauthorized use of your password or account or any other breach of security.
For greater security, please ensure that you logout or exit from your account
after each use of this Site. You agree that TiketKeretaApi will
not be liable for any loss or damage suffered by us, you or third parties
arising from your failure to comply with this clause.
11. Transfer of
Business
In the event of a
change of control or change of ownership of all or part of the TiketKeretaApi business or company, including the
Site, then all Users\92 Personal Data may/will be part of the transfer of such
assets.
12. Approval of
Privacy Policy Changes
By using the Site or
the services we provide, you agree to the collection, use, disclosure and
processing of your Personal Data as set forth in this Privacy Policy.
Furthermore, if you use our services, we reserve the right to collect, use,
disclose and process your Personal Data in accordance to this Privacy Policy.
From time to time, TiketKeretaApi may
change this Privacy Policy. We will display the changes on this Site prior to
making the changes.
13. Order of Precedence
If you have agreed to
our Website Terms, in the event of inconsistency between such Website Terms and
this Privacy Policy, Website Terms shall prevail.
14. Disclaimer
Note that as we are a Indonesia registered company, this Privacy Policy has been
drafted solely in accordance with the laws of Indonesia. We do not represent or
warrant that this Privacy Policy complies with the privacy laws of any other
jurisdiction and accordingly, you shall not construe this Privacy Policy as
such.
For the avoidance of
doubt, for the exceptions where the law permits an organisation such
as TiketKeretaApi to collect, use or
disclose your personal data without your consent, such permission granted by
the law shall continue to apply.
15. Contact Us
If you have any questions
or requests relating to this Privacy Policy, please contact our Data Protection
Officer at the following details, or such person as TiketKeretaApi may
designate by informing you through any letter, invoice, email or the Site: cs@TiketKeretaApi.com.
Effective date: february 2020.